Copy of FREQUENTLY ASKED QUESTIONS – Swag Golf Co
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FREQUENTLY ASKED QUESTIONS

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FAQs

WHEN WILL MY ORDER SHIP?

Standard Shipping:

  • Orders typically ship within 2-3 business days from the order date.
  • Shipping time from our distribution center is generally 3-5 business days.
  • Please note that some items may have a delayed ship date. This will be indicated on the product page.
  • If you order multiple items they may be split into separate shipments.

Important Notes:

  • Orders placed during sales or high volume drops may experience processing delays.
  • Our distribution center is closed on weekends and major holidays.
WHAT IS THE RETURN POLICY?

Limited-release headcovers, clubs, handcrafted, markdowns, and customized items are final sale and cannot be returned or exchanged. Core collection headcovers, putters, wedges, and apparel can be returned within 30 days of receipt for a refund if they are new and unused with original packaging. Other items may be returned for store credit within 14 days at Swag Golf's discretion. Customers are responsible for return shipping costs. Click here to start a return.

Damaged or faulty items must be reported within 3 days of receipt. Swag Golf will provide a prepaid shipping label for returns within 5 business days. Items will be repaired or replaced; if replacement is unavailable, a full refund will be issued. 

Please allow 1-2 billing cycles for refunds to appear on your statement.

WHAT’S THE DIFFERENCE BETWEEN CORE AND LIMITED ITEMS?

Our Core Collection is designed for anyone who wants to SWAG their bag. Core items will stay in stock whenever you need more. Limited items are released on a drop model. Keep an eye on the Drop Calendar or our social media pages to find out when they’re dropping because once they’re gone, they’re gone for good.

A PRODUCT I WANT SAYS IT'S SOLD OUT...WHEN IS IT COMING BACK IN STOCK?

Limited release items do not come back into stock. For our more popular designs, we may release a different color scheme or a twist on that design in the future. However, Core items are designed to be in stock. A good rule of thumb is if something is marked “Sold Out” it will not come back. If it’s marked “Out of Stock”, there’s a chance it may be restocked.

WHEN DO YOU RELEASE YOUR COVERS? HOW DO I KNOW WHEN A RELEASE IS HAPPENING?

Sometimes our designs are coordinated with holidays, golf events, or current events. Other times they are released when we feel like it. We announce most releases on social media or our release day emails before they happen. Subscribe here.

CAN I GET A CUSTOM COVER?

Pick your favorite SWAG design and remix the colors, materials, or elements from other covers. Learn more here.

If you have an inquiry about getting custom SWAG covers to sell in a club pro shop or for a large golf outing, you can contact us at wholesale@swag.golf

MY PACKAGE SAYS IT WAS DELIVERED BUT IT HASN'T ARRIVED YET?

It is not unusual for a package to say it was delivered when it is still in transit. Normally these packages arrive within a day or two. If it doesn't, please reach out to us at store@swag.golf, and we will help determine the status of your delivery.

WHO IS LANCE?

There will be no further questions in this section.