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FREQUENTLY ASKED QUESTIONS
WHY IS ALMOST EVERYTHING SOLD OUT?
Most of our products are limited releases, and they tend to sell out quickly. These product pages stay live on our site until they are added to our archive. However, you can check out our in-stock items here: https://swag.golf/collections/all
A PRODUCT I WANT IS SOLD OUT. IS IT COMING BACK IN STOCK?
Our limited release items do not come back into stock. For our more popular designs, we may release a different color scheme or a twist on that design in the future. A good rule of thumb is if something is marked “Sold Out” it will not come back. If it’s marked “Out of Stock”, there’s a chance it may be restocked.
I LOST MY ITEM DURING CHECKOUT. WHY DON'T YOU USE CART PROTECTION?
The short answer...our ecommerce platform doesn't support cart protection. For the long answer...click here.
WHY DON'T YOU MAKE MORE OF EACH DESIGN?
People like to have things that are hard to get. If we release a particularly limited quantity, people get upset that they aren’t able to secure a purchase. If we release a more sizable quantity, people are often upset that it lowers the rarity and collectibility of the product. Everyone wants us to make just enough for them to get a product, and no more. Our team works diligently to find the balance between collectibility and accessibility.
WHEN DO YOU RELEASE YOUR COVERS? HOW DO I KNOW WHEN A RELEASE IS HAPPENING?
Sometimes our designs are coordinated with holidays, golf events, or current events, and other times they are released simply when they are ready or when we feel like it. We announce most releases on social media or our release newsletter before they happen. You can find links to our social channels and our newsletter in our website footer.
CAN I GET A CUSTOM COVER?
We don’t design singular custom headcovers. If you have an inquiry about getting custom Swag covers to sell in a club pro shop or for a large golf outing, you can contact us at wholesale@swag.golf
MY PACKAGE SAYS IT WAS DELIVERED BUT IT HASN'T ARRIVED YET?
It is not unusual for a package to say it was delivered when it is still in transit. Normally these packages arrive within a day or two. If it doesn't, please reach out to us at store@swag.golf, and we will help determine the status of your delivery.
ATOMIC DROP FAQs
WHAT IS AN ATOMIC DROP?
An Atomic Drop is a new drop system exclusive to the Swag Golf App that works, unlike any other drawing. No more second-guessing your wifi speed (or your checkout finger). Instead, select the items you want to purchase and enter into a live drawing for each one. Just enter before the timer runs out and let the app do the rest. Cover of the Month holders, NFT holders, and those KYC verified on the Swag Golf App will have increased odds of hitting - it pays to be part of the community.
WHEN DO ATOMIC DROPS HAPPEN?
Just like a Swag Drop, Atomic Drops can happen at any time. They may be announced or unannounced, offering exclusive items or granting early access to website drops for everyone or only a select group of people; the possibilities are endless. The only way to stay informed about when a drop is occurring is to download the Swag Golf App and enable push notifications, ensuring you don’t miss out.
WHY WAS MY CARD CHARGED IF I MISSED?
It wasn’t! Prior to entering the Drop Shelter, you are pre-authorizing your card for the total price of the items you selected. If you hit, your card will be charged. If you miss, the hold will be released by your bank (we have no control over how long this may take).
I WAITED FOR THE COUNTDOWN, WHY COULDN'T I ENTER?
Once the drop shelter opens, you will see a countdown appear. That is counting down to when the shelter CLOSES. If you see the shelter open, enter fast or you will miss out on the drop.
WHY COULDN'T I ENTER THE DROP SHELTER?
First, make sure you are on the most recent version of the app (currently V1.1.5). If you are not using an updated version, you will likely be locked out.
Second, make sure your credit card and shipping info are up to date. If you take time to add a card when waiting for a drop to open, you may be locked out.
CAN I STILL HIT IF I LEAVE THE DROP SHELTER?
Yes! As long as you enter before the countdown is over, you can leave as you please. Make sure you complete all the steps, click “Continue to the Drop Shelter,” and see the Atomic Drop video before you leave.
HOW DO I KNOW IF IT HIT?
If you stick around for the whole thing, you will see HIT or MISS pop up on your screen. If you enter but leave before the drop is over, you will still receive a confirmation email if you hit on the item.
ORDER STATUS & TRACKING
Click here to check the status of your order.
SHIPPING POLICY
For international orders, shipping costs do not include duties, taxes or other import fees assessed by governments outside the United States. Additional import duties, taxes or fees assessed once your shipment(s) reaches the destination country may vary and are your responsibility as they are not within the control of Swag Golf™. When you order goods to be shipped to a foreign country, the recipient is the importer of record and must comply with all local laws and regulations in connection with the shipment. Please note that the value of your order(s) must be listed on the outside of your package for customs purposes. Customs may elect to open your package(s) and inspect all goods. Please contact your local customs authorities with any questions regarding fees and inspections.
A tracking number will be sent to you once your order is picked up by the carrier. If your order has arrived damaged, please contact us within 2 days of receipt to file a claim and get a replacement.
If you have any questions, please feel free to contact our Customer Service representatives at store@swaggolf.com.
RETURN & REFUND POLICY
Limited-release headcovers, clubs, handcrafted, markdowns, and customized items are final sale and cannot be returned or exchanged. Core collection headcovers, putters, wedges, and apparel can be returned within 30 days of receipt for a refund if they are new and unused with original packaging. Other items may be returned for store credit within 14 days at Swag Golf's discretion. Customers are responsible for return shipping costs.
HOW TO SUBMIT A RETURN
If your item is eligible for a return CLICK HERE to start our easy returns process.
Core Collection putter returns will require a $10 restocking fee to be paid within the returns portal. A return shipping label will be provided to you at no additional cost.
INTERNATIONAL ORDERS
Please contact us at store@swag.golf if you have questions about an order shipped outside of the US.
DAMAGED ITEM POLICY
All damaged or faulty items received must be documented and notice received within 2 days of receipt of shipment. Our customer service team will provide a pre-paid shipping label for your convenience. Item(s) must be sent within 5 business days. Upon receipt, a member of the Swag team will make best efforts to repair the item(s). If repair cannot be made, a replacement will be sent at no additional charge. Due to the limited nature of most items, if a replacement is unavailable you will be refunded in full.
Please allow 1 to 2 billing cycles for the credit to appear on your statement.
WARRANTY POLICY
Please inspect your order upon delivery. Swag Golf warrants clubs and headcovers for quality of workmanship for a period of 30 days. All other products deemed to be defective in any nature must be reported via email within 48 hours of package arrival. All warranty claims must receive a Return Authorization Number (RA#) prior to returning the product. Any returned product received by Swag Golf without an approved RA# may not be processed.
In order to obtain an RA#, submit a request through our online contact form, or email directly to store@swaggolf.com. Please include the reason for your request. If approved, we will provide the RA#, and any additional information needed to complete the process.
Defective products will be repaired or replaced with the same or equivalent products when available. If unavailable a merchandise credit or refund will be issued. Refunds may take up to 2 weeks to appear on your credit card or PayPal account. Swag Golf™ reserves the right to deny any warranty claim for any reason.
Warranty will be denied for the following:
- Products that are damaged, abused, or altered by purchaser
- Products without original proof of purchase
- Products missing accessories
- Products that are damaged during the return shipment
- Warranty period expired
- Products received without RA#
For questions about product care, or the Warranty Policy please email, store@swaggolf.com