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FREQUENTLY ASKED QUESTIONS

A PRODUCT I WANT IS SOLD OUT. IS IT COMING BACK IN STOCK?
Our limited release items do not come back into stock. For our more popular designs, we may release a different color scheme or a twist on that design in the future. A good rule of thumb is if something is marked “Sold Out” it will not come back. If it’s marked “Out of Stock”, there’s a chance it may be restocked.

I LOST MY ITEM DURING CHECKOUT. WHY DON'T YOU USE CART PROTECTION?
The short answer...our ecommerce platform doesn't support cart protection. For the long answer...click here.

WHY DON'T YOU MAKE MORE OF EACH DESIGN?
People like to have things that are hard to get. If we release a particularly limited quantity, people get upset that they aren’t able to secure a purchase. If we release a more sizable quantity, people are often upset that it lowers the rarity and collectibility of the product. Everyone wants us to make just enough for them to get a product, and no more. Our team works diligently to find the balance between collectibility and accessibility.

WHEN DO YOU RELEASE YOUR COVERS? HOW DO I KNOW WHEN A RELEASE IS HAPPENING?
Sometimes our designs are coordinated with holidays, golf events, or current events, and other times they are released simply when they are ready or when we feel like it. We announce most releases on social media or our release newsletter before they happen. You can find links to our social channels and our newsletter in our website footer.

CAN I GET A CUSTOM COVER?
Pick your favorite SWAG design and remix the colors, materials, or elements from other covers. Learn more here.

If you have an inquiry about getting custom SWAG covers to sell in a club pro shop or for a large golf outing, you can contact us at wholesale@swag.golf

MY PACKAGE SAYS IT WAS DELIVERED BUT IT HASN'T ARRIVED YET?
It is not unusual for a package to say it was delivered when it is still in transit. Normally these packages arrive within a day or two. If it doesn't, please reach out to us at store@swag.golf, and we will help determine the status of your delivery.

ORDER STATUS & TRACKING

Click here to check the status of your order.

SHIPPING POLICY

For international orders, shipping costs do not include duties, taxes or other import fees assessed by governments outside the United States. Additional import duties, taxes or fees assessed once your shipment(s) reaches the destination country may vary and are your responsibility as they are not within the control of Swag Golf™. When you order goods to be shipped to a foreign country, the recipient is the importer of record and must comply with all local laws and regulations in connection with the shipment. Please note that the value of your order(s) must be listed on the outside of your package for customs purposes. Customs may elect to open your package(s) and inspect all goods. Please contact your local customs authorities with any questions regarding fees and inspections.

A tracking number will be sent to you once your order is picked up by the carrier. If your order has arrived damaged, please contact us within 2 days of receipt to file a claim and get a replacement. 

If you have any questions, please feel free to contact our Customer Service representatives at store@swaggolf.com.

RETURN & REFUND POLICY

Limited-release headcovers, clubs, handcrafted, markdowns, and customized items are final sale and cannot be returned or exchanged. Core collection headcovers, putters, wedges, and apparel can be returned within 30 days of receipt for a refund if they are new and unused with original packaging. Other items may be returned for store credit within 14 days at Swag Golf's discretion. Customers are responsible for return shipping costs.

HOW TO SUBMIT A RETURN

If your item is eligible for a return CLICK HERE to start our easy returns process.

Core Collection putter returns will require a $10 restocking fee to be paid within the returns portal. A return shipping label will be provided to you at no additional cost.

INTERNATIONAL ORDERS

Please contact us at store@swag.golf if you have questions about an order shipped outside of the US.

DAMAGED ITEM POLICY

All damaged or faulty items received must be documented and notice received within 2 days of receipt of shipment. Our customer service team will provide a pre-paid shipping label for your convenience. Item(s) must be sent within 5 business days. Upon receipt, a member of the Swag team will make best efforts to repair the item(s). If repair cannot be made, a replacement will be sent at no additional charge. Due to the limited nature of most items, if a replacement is unavailable you will be refunded in full.

Please allow 1 to 2 billing cycles for the credit to appear on your statement.

WARRANTY POLICY

Please inspect your order upon delivery. Swag Golf warrants clubs and headcovers for quality of workmanship for a period of 30 days. All other products deemed to be defective in any nature must be reported via email within 48 hours of package arrival. All warranty claims must receive a Return Authorization Number (RA#) prior to returning the product. Any returned product received by Swag Golf without an approved RA# may not be processed.

In order to obtain an RA#, submit a request through our online contact form, or email directly to store@swaggolf.com. Please include the reason for your request. If approved, we will provide the RA#, and any additional information needed to complete the process.

Defective products will be repaired or replaced with the same or equivalent products when available. If unavailable a merchandise credit or refund will be issued. Refunds may take up to 2 weeks to appear on your credit card or PayPal account. Swag Golf™ reserves the right to deny any warranty claim for any reason.

Warranty will be denied for the following: